Open Positions at Allume, an Online Styling Service
Allume Career Hero

Allume is an online styling service that empowers busy professional women by helping them easily find clothes they love and feel confident wearing. Our team is passionate about making clients happy, supporting each other, and building an iconic brand. We’re a fast-growing venture-backed business looking for talented people to join us!

Open Positions

  • Head of Product

    Our product is an amazing text-based personal styling experience where client and stylist interact, the stylist finds amazing clothes, and the client buys them. Unlike other roles, this is a two-sided product, with both a shopper-facing experience and an internal stylist-facing toolset, both are critical enablers to deliver success.

    SEE POSITION
  • Senior Front-End Engineer

    We are working on tons of exciting projects spanning client interfaces, stylist tools, Products Catalog, Smart Products Search, and order processing. Our “secret sauce” is a deep data system to support client-stylist match and machine-learning driven recommendations on clothing and looks.

    SEE POSITION
  • Senior Software Engineer

    We are working on tons of exciting projects spanning client interfaces, stylist tools, Products Catalog, Smart Products Search, and order processing. Our “secret sauce” is a deep data system to support client-stylist match and machine-learning driven recommendations on clothing and looks.

    SEE POSITION
  • Software Engineer

    We are working on tons of exciting projects spanning client interfaces, stylist tools, Products Catalog, Smart Products Search, and order processing. Our “secret sauce” is a deep data system to support client-stylist match and machine-learning driven recommendations on clothing and looks.

    SEE POSITION
  • Online Fashion Stylist

    We’re looking for driven professionals passionate about fashion and providing a superior client experience to join our growing team of stylists. If you love fashion and working with people, we hope you’ll help us build something incredible!

    SEE POSITION
  • Senior Manager, Customer Relationship Marketing (CRM)

    We have a fantastic story - help us to tell it! Join our passionate marketing team in a role that spans strategy and planning; creative development and production; testing, analytics, and reporting; and execution. You’ll get the unique opportunity to grow quickly right along with our thriving business.

    SEE POSITION
  • Customer Service Associate (Remote)

    We’re looking for an enthusiastic, fashion-loving, detail-oriented individual to support and manage our customer communications. The position requires someone analytical with a passion for helping people. Nail this position and you’ll grow quickly with us!

    SEE POSITION

Head of Product

Join Our Team!

We are committed to improving the lives of our clients and to providing amazing opportunities for our team members. Are you looking for the chance to help people and be part of something big? We'd love to get to know you!

Who We Are

Allume is an online fashion styling service for busy professional women. We combine human connection and data science to provide a WOW experience that clients can’t get other places. Our team is passionate about making clients happy, supporting each other, and building an iconic brand. We are a series A company, backed by True Ventures and GGV Capital, and based in Menlo Park, CA. We are growing fast and looking for amazing folks to join us and redefine the fashion space!

What You'll Do

We’re looking for an experienced product leader to lead, build and grow our product and team.

Our product is an amazing text-based personal styling experience where client and stylist interact, the stylist finds amazing clothes, and the client buys them. Unlike other roles, this is a two-sided product, with both a shopper-facing experience and an internal stylist-facing toolset, both are critical enablers to deliver success. Our Head of Product will be a creative, data-oriented and technical thinker, one who thrives on interesting challenges and is comfortable with ambiguity and building new products from the ground up.

As the Head of Product, you are responsible for crafting the product vision for the future of shopping and bringing our vision for personalized styling to life. In partnership with the CEO, and the leadership team, you will craft and deliver on the product vision in support of our two-sided “marketplace” of shoppers, and stylists. You will work hands on with design, marketing, engineering, customer success & customers directly to set, communicate and prioritize the roadmap. You will be responsible for hiring and growing our product team. And, you will be responsible for monitoring, analyzing and driving the growth of our business.

This is a very impactful leadership role, and a unique opportunity to work with an excellent team that is reshaping the world of fashion & commerce. If you are a self-driven, enthusiastic product leader who likes to roll up his/her sleeves and shape the trajectory of a product at an early business stage, and deliver a lot of value, then this is the right role for you.

What We'd Like To See In You

  • 10+ years experience in product management roles. Experience in ecommerce and/or fashion a plus.
  • A strong people leader with demonstrated ability to hire, promote and develop talent in a rapidly scaling environment.
  • Passion for creating great customer experiences.
  • Strong analytical, problem solving, and quantitative skills with data-driven approach to decision-making
  • Great communication skills
  • Strong organization and project management skills. Loves figuring out new ways to improve process.
  • Quality orientation - ability to help our team focus and make trade-offs where needed to deliver a great experience
  • Strong collaborator with other parts of the organization to drive solutions in partnership with engineering, design, marketing, customer success, stylists etc.
  • Technically capable in understanding how our overall system of data feeds, elastic search, data recommendations work, and driving improvements in partnership with engineering.
  • Comfortable driving user-oriented research to inform product priorities.
  • Ability to maintain a demanding schedule in a dynamic work environment
  • Self-motivated, excited, and willing to drive change
  • 4-year degree BS/BA in a technical, business or other analytical field required

Why Join Us

  • We believe that tech will reinvent fashion. The human desire for clothes that make you feel great has always been there. Now, we can use tools and data to give clients deeply personalized service.
  • We believe that we are building a really big company. The $350BN US fashion industry is ripe for disruption. And, we believe that a new way to shop will take a huge part of that spend. We backed this up by being generous with equity. We want our success to be your success.
  • We are passionate about making our customers happy (both clients and stylists).
  • We are committed to each team member’s personal growth. We will give you hard, interesting projects that stretch you. We encourage autonomy and accountability. Your contributions make a big difference.
  • We are committed to everyone’s voice being heard regardless of function or level. We are committed to transparency of information and feedback.
  • We are committed to enjoying the folks we work with. We are a deeply passionate and committed team. We are genuinely happy to be at work each day.
  • We believe in diversity. We celebrate each other’s individuality and unique skill sets.

To apply contact [email protected].

Director of Customer Service

Who We Are

Allume is an online fashion styling service for busy professional women. We combine human connection and data science to provide a WOW experience that clients can’t get from other places. Our team is passionate about making clients happy, supporting each other, and building an iconic brand. We are backed by True Ventures and GGV Capital and based in Menlo Park, CA. We are growing fast and looking for amazing folks to join us!

What We’re Looking For

We’re looking for an experienced customer support / customer experience leader. Unlike many CS organizations, customer service is a fundamental part of our core client experience. Our product is an amazing text-based personal styling experience where client and stylist interact, stylist finds amazing clothes, and the client orders them. Our client/stylist support agents manage every step of this process: answering client and stylist questions, ensuring stylists are meeting our high standards, providing client follow-up, and processing client orders. We are looking for a leader who will improve support processes (training, new tools/processes, manage to KPIs) and will serve as the direct line of customer feedback into our engineering team. To be successful in this role, you need to be a team/ culture builder, strategic planner, day-to-day operational manager, and have strong user experience instincts. You’ll be an important member of the Allume leadership team.

What You’ll Do

  • Build a world class team of local and remote agents, recruit, train, and develop superior customer service representatives, stylist support agents, and order placement managers. Build a culture of agents who are customer obsessed and driven to improve customer experiences.
  • Lead your team to effectively and efficiently execute customer and stylists support across email, text, and social while continually improving core business metrics (buy rate, cart size, NPS) and CS efficiency metrics.
  • Provide continual evaluation of processes and procedures and suggest methods to streamline operations through improved processes and additional technology.
  • Advocate for customers internally and improve the client shopping experience. Identify root causes to common or high impact customer problems and work with teams across the company to fix them. Use customer-based insights to improve shopping experiences.
  • Work as a member / leader of special or ongoing projects that support overall business objectives, client & stylist experience, order placement, and customer service improvements.
  • Overall, help the CS organization scale people, processes, and tools to keep up with our rapid business growth.

What We'd Like to See in You

  • 8+ years experience in customer support or operations. Experience in ecommerce and fashion a plus.
  • A strong people leader with demonstrated ability to hire, promote and develop talent in a rapidly scaling environment.
  • Passion for great customer service. Obsessed about providing amazing experiences.
  • Incredible organization and project management skills. Loves figuring out a new way to uplevel process and tools.
  • Strong collaborator with other parts of the organization.
  • Ability to maintain a demanding schedule in a dynamic work environment.
  • Self-motivated, excited, and willing to drive change.

Why Join Us

  • We believe that tech will reinvent fashion. The human desire for clothes that make you feel great has always been there. Now, we can use tools and data to give clients deeply personalized service.
  • We believe that we are building a really big company. The $350BN US fashion industry is ripe for disruption. And, we believe that a new way to shop will take a huge part of that spend. We backed this up by being generous with equity. We want our success to be your success.
  • We are passionate about making our customers happy (both clients and stylists).
  • We are committed to each team member’s personal growth. We will give you hard, interesting projects that stretch you. We encourage autonomy and accountability. Your contributions make a big difference.
  • We are committed to everyone’s voice being heard regardless of function or level. We are committed to transparency of information and feedback.
  • We are committed to enjoying the folks we work with. We are a deeply passionate and committed team. We are genuinely happy to be at work each day.
  • We believe in diversity. We celebrate each other’s individuality and unique skill sets.
  • Learn about cold shoulder, statement pieces, and ombre. Be exposed to strange analogies.

To apply contact [email protected].

Senior Front-End Engineer

Who We Are

Allume is an online fashion styling service for busy professional women. We combine human connection and data science to provide a WOW experience that clients can’t get from other places. Our team is passionate about making clients happy, supporting each other, and building an iconic brand. We are backed by True Ventures and GGV Capital and based in Menlo Park, CA. We are growing fast and looking for amazing folks to join us!

What We're Looking For

We are working on tons of exciting projects spanning client interfaces, stylist tools, Products Catalog, Smart Products Search, and order processing. Our “secret sauce” is a deep data system to support client-stylist match and machine-learning driven recommendations on clothing and looks. Our Front-end code is primarily built with jQuery and deployed on NGINX. Our overall tech-stack is mainly composed of Python/Django, Redis, Docker, Celery and is hosted on AWS. We are seeking an amazing front-end developer who is excited to join a small, early-stage team where he/she can be a critical part of designing and building our client and stylist facing products. In addition to being a great engineer, we want someone who loves creating products that delight users!

What You'll Do

  • Own, innovate and build great customer experiences across our client and stylist facing interfaces (website, mobile, texting, email, etc.).
  • Work closely with product managers, designers, and business teams to understand needs, propose solutions, and deliver final projects.
  • Improve our infrastructure services/components to achieve greater scalability, performance.
  • Measure and optimize performance of pages.
  • Write unit/integration tests, and document your work.
  • You'll be in a key position in the early stage of our data science and machine learning initiative.
  • Exercise your passion to craft experiences that delight users.
  • Iterate and ship quickly.
  • Teach and learn inside and outside of engineering.
  • Opportunities to delve into back-end and data science if that excites you.

What We'd Like to See in You

  • 5+ years development experience, with advanced level knowledge of JavaScript, CSS, and HTML5.
  • Excellent knowledge of jQuery, SASS, Twitter Bootstrap.
  • Great feel for UI/UX experience.
  • Awareness of cross-browser and cross-device compatibility issues and client-side performance considerations.
  • Experience using web build tools, such as Gulp.
  • Experience with unit/integration testing.
  • Great understanding of performance trade-offs.
  • Write efficient, secure, scalable code that is highly reusable, maintainable, and self-documenting.
  • Deep interest in learning both the theoretical and practical aspects of working with and deriving insights from data.
  • Self-driven, independent personality with amazing ability to get stuff done.
  • Comfortable transforming loose requirements into deliverable solutions.
  • Love solving problems in creative and new ways.
  • Comfortable working fast and adapting to changing needs.
  • Strong desire to build products that make users happy.
  • Great team player with excellent communication skills.
  • B.S. or M.S. in Computer Science or equivalent.

And for Bonus Points...

  • Knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp, Pixelmator, or Photoshop is a plus.
  • Experience developing Python/Django applications will be awesome!
  • MySQL.
  • Great visual aesthetic.
  • Mobile experience (iOS or Android) would be cool. We'll be creating applications for clients and stylists.

Why Join Us

  • We believe that tech will reinvent fashion. The human desire for clothes that make you feel great has always been there. Now, we can use tools and data to give clients deeply personalized service.
  • We believe that we are building a really big company. The $350BN US fashion industry is ripe for disruption. And, we believe that a new way to shop will take a huge part of that spend. We backed this up by being generous with equity. We want our success to be your success.
  • We are passionate about making our customers happy (both clients and stylists).
  • We are committed to each team member’s personal growth. We will give you hard, interesting projects that stretch you. We encourage autonomy and accountability. Your contributions make a big difference.
  • We are committed to everyone’s voice being heard regardless of function or level. We are committed to transparency of information and feedback.
  • We are committed to enjoying the folks we work with. We are a deeply passionate and committed team. We are genuinely happy to be at work each day.
  • We believe in diversity. We celebrate each other’s individuality and unique skill sets.
  • Learn about cold shoulder, statement pieces, and ombre.
  • Be exposed to strange analogies.

How to Apply

  1. Please take our basic screening quiz
    Take Quiz
  2. Send your resume to [email protected]

We are excited to talk with you!

Senior Software Engineer

Who We Are

Allume is an online fashion styling service for busy professional women. We combine human connection and data science to provide a WOW experience that clients can’t get from other places. Our team is passionate about making clients happy, supporting each other, and building an iconic brand. We are backed by True Ventures and GGV Capital and based in Menlo Park, CA. We are growing fast and looking for amazing folks to join us!

What We're Looking For

We are working on tons of exciting projects spanning client interfaces, stylist tools, Products Catalog, Smart Products Search, and Order processing. Our "secret sauce" is a deep data system to support client-stylist match and machine-learning driven recommendations on clothing and looks. Our tech-stack is mainly composed of Python/Django, ElasticSearch, Redis, Docker, Celery and is hosted on AWS. We’re looking for someone excited to join a small, early-stage team where he/she can be a critical part of designing and building out this critical infrastructure.

What You'll Do

  • Own and innovate features across our entire technology infrastructure.
  • Work closely with product managers, designers, and business teams to understand needs, propose solutions, and deliver final projects.
  • Improve our infrastructure services/components to achieve greater scalability, performance, efficiency, and reliability.
  • Measure and optimize performance of production systems.
  • Review and debug code.
  • Write unit tests, and document your work.
  • You'll be in a key position in the early stage of our data science and machine learning initiative.
  • Iterate and ship quickly.
  • Teach and learn inside and outside of engineering.

What We'd Like to See in You

  • 5+ years development experience, with strong Python/Django.
  • 5+ years development experience with relational databases (e.g. MySQL) and NoSQL databases (e.g. MongoDB).
  • 3+ years of experience with AWS.
  • 3+ years development experience with ElasticSearch.
  • 2+ years of experience with Redis, Celery.
  • 2+ years of experience with Docker.
  • Experience using system monitoring tools (e.g. New Relic) and automated testing frameworks.
  • Experience with building service-oriented architecture.
  • Great understanding of performance trade-offs.
  • Good understanding of Linux, algorithms, data structures, network protocols and web services.
  • Experience with concurrency.
  • Write efficient, secure, scalable code that is highly reusable, maintainable, and self-documenting.
  • Deep interest in learning both the theoretical and practical aspects of working with and deriving insights from data.
  • Self-driven, independent personality with amazing ability to get stuff done.
  • Comfortable transforming loose requirements into deliverable solutions.
  • Love solving problems in creative and new ways.
  • Comfortable working fast and adapting to changing needs.
  • Strong desire to build products that make users happy.
  • Great team player with excellent communication skills.
  • B.S. or M.S. in Computer Science or equivalent.

And for Bonus Points...

  • Experience with some devops work will be awesome! We are using Jenkins, CircleCI and we are fully on AWS.
  • Experience with Front-end development with be greatly appreciated. Though you may choose to only work on back-end.
  • Mobile experience (iOS or Android) would be cool. We'll be creating applications for clients and stylists.

Why Join Us

  • We believe that tech will reinvent fashion. The human desire for clothes that make you feel great has always been there. Now, we can use tools and data to give clients deeply personalized service.
  • We believe that we are building a really big company. The $350BN US fashion industry is ripe for disruption. And, we believe that a new way to shop will take a huge part of that spend. We backed this up by being generous with equity. We want our success to be your success.
  • We are passionate about making our customers happy (both clients and stylists).
  • We are committed to each team member’s personal growth. We will give you hard, interesting projects that stretch you. We encourage autonomy and accountability. Your contributions make a big difference.
  • We are committed to everyone’s voice being heard regardless of function or level. We are committed to transparency of information and feedback.
  • We are committed to enjoying the folks we work with. We are a deeply passionate and committed team. We are genuinely happy to be at work each day.
  • We believe in diversity. We celebrate each other’s individuality and unique skill sets.
  • Learn about cold shoulder, statement pieces, and ombre.
  • Be exposed to strange analogies.

How to Apply

  1. Please take our basic screening quiz
    Take Quiz
  2. Send your resume to [email protected]

We are excited to talk with you!

Software Engineer

Who We Are

Allume is an online fashion styling service for busy professional women. We combine human connection and data science to provide a WOW experience that clients can’t get from other places. Our team is passionate about making clients happy, supporting each other, and building an iconic brand. We are backed by True Ventures and GGV Capital and based in Menlo Park, CA. We are growing fast and looking for amazing folks to join us!

What We're Looking For

We are working on tons of exciting projects spanning client interfaces, stylist tools, Products Catalog, Smart Products Search, and order processing. Our “secret sauce” is a deep data system to support client-stylist match and machine-learning driven recommendations on clothing and looks. Our front-end code is primarily built with jQuery and deployed on NGINX. Our overall tech-stack is mainly composed of Python/Django, Redis, Docker, Celery and is hosted on AWS. We are seeking a developer who is excited to join a small, early-stage team where he/she can be a critical part of designing and building out this critical infrastructure.

What You'll Do

  • Build tools that help our stylists to efficiently create the best matching lookbooks for our clients. You'll be working with the data team to incorporate their recommendation algorithms.
  • Develop various back-end services and UI/UX to support our client-facing website where our customers interact with their lookbooks and place orders.
  • Work closely with product managers, designers, and business teams to understand needs, propose solutions, and deliver final projects.
  • Improve our infrastructure services/components to achieve greater scalability, performance, efficiency, and reliability.
  • Measure and optimize performance of production systems.

What We'd Like to See in You

  • 2+ years development experience, with strong Python/Django.
  • 2+ years development experience with MySQL.
  • 2+ years development experience with JavaScript, CSS, and HTML5. Awareness of cross-browser compatibility issues and client-side performance considerations.
  • Experience with jQuery, SASS, Twitter Bootstrap.
  • Good understanding of Linux, algorithms, data structures, network protocols and web services.
  • Strong desire to learn and grow. Excited to contribute.
  • Write high quality code that's easy to maintain.
  • Comfortable working fast and adapting to changing needs.
  • Strong desire to build products that make users happy.
  • Great team player with excellent communication skills.
  • B.S. in Computer Science or equivalent.

And for Bonus Points...

  • Experience developing python/Django applications will be awesome!
  • Mobile experience (iOS or Android) would be cool. We'll be creating applications for clients and stylists.

Why Join Us

  • We believe that tech will reinvent fashion. The human desire for clothes that make you feel great has always been there. Now, we can use tools and data to give clients deeply personalized service.
  • We believe that we are building a really big company. The $350BN US fashion industry is ripe for disruption. And, we believe that a new way to shop will take a huge part of that spend. We backed this up by being generous with equity. We want our success to be your success.
  • We are passionate about making our customers happy (both clients and stylists).
  • We are committed to each team member's personal growth. We will give you hard, interesting projects that stretch you. We encourage autonomy and accountability. Your contributions make a big difference.
  • We are committed to everyone’s voice being heard regardless of function or level. We are committed to transparency of information and feedback.
  • We are committed to enjoying the folks we work with. We are a deeply passionate and committed team. We are genuinely happy to be at work each day.
  • We believe in diversity. We celebrate each other’s individuality and unique skill sets.
  • Learn about cold shoulder, statement pieces, and ombre.
  • Be exposed to strange analogies.

How to Apply

  1. Please take our basic screening quiz
    Take Quiz
  2. Send your resume to [email protected]

We are excited to talk with you!

Online Fashion Stylist

Who We Are

Allume is an online fashion styling service for busy professional women. We combine human connection and data science to provide a WOW experience that clients can’t get from other places. Our team is passionate about making clients happy, supporting each other, and building an iconic brand. We are backed by True Ventures and GGV Capital and based in Menlo Park, CA. We are growing fast and looking for amazing folks to join us!

What You’ll Do

  • Interact with clients to understand their needs.
  • Come up with clothing suggestions and overall looks that you think the client will love.
  • Source items from a range of established and up-and-coming clothing and accessories brands.
  • Interact with the client via text to suggest pieces and how to wear them.
  • Once the client decides what to buy, give feedback via text, photo sharing, and email.
  • Develop a deep ongoing relationship with your clients so that they want to come back regularly.
  • Beyond client work, we want your feedback on how we can improve the service.

What We'd Like to See in You

  • Demonstrated passion and strength in fashion styling. Excellent at understanding the client's needs, suggesting great items that she wants to buy, and helping her feel confident in how to wear them.
  • Demonstrated strength in client relationships. Great at working virtually with clients, largely via text and chat.
  • Passionate and savvy about fashion. Up to date on latest trends, able to style across many different looks, familiar with established and up-and-coming fashion brands.
  • Strong computer, email, and social media skills.
  • An entrepreneurial spirit.

Styling Qualifications

  • 2+ years of experience in fashion styling, either in retail or online.
  • Position will be hired as an independent contractor. Client load may vary by week.

Why Join Us

  • We believe that tech will reinvent fashion. The human desire for clothes that make you feel great has always been there. Now, we can use tools and data to give clients deeply personalized service.
  • We believe that we are building a really big company. The $350BN US fashion industry is ripe for disruption. And, we believe that a new way to shop will take a huge part of that spend. We backed this up by being generous with equity. We want our success to be your success.
  • We are passionate about making our customers happy (both clients and stylists).
  • We are committed to each team member’s personal growth. We will give you hard, interesting projects that stretch you. We encourage autonomy and accountability. Your contributions make a big difference.
  • We are committed to everyone’s voice being heard regardless of function or level. We are committed to transparency of information and feedback.
  • We are committed to enjoying the folks we work with. We are a deeply passionate and committed team. We are genuinely happy to be at work each day.
  • We believe in diversity. We celebrate each other’s individuality and unique skill sets.
  • Learn about cold shoulder, statement pieces, and ombre.
  • Be exposed to strange analogies.

To apply contact [email protected].

Senior Manager, Customer Relationship Marketing (CRM)

Who We Are

Allume is an online fashion styling service for busy professional women. We combine human connection and data science to provide a WOW experience that clients can’t get from other places. Our team is passionate about making clients happy, supporting each other, and building an iconic brand. We are backed by True Ventures and GGV Capital and based in Menlo Park, CA. We are growing fast and looking for amazing folks to join us!

What We're Looking For

Allume is searching for a Senior Manager, Customer Relationship Marketing (CRM) to develop and execute email and text messaging based marketing strategies that will drive improved customer engagement, purchase, and repeat. This role spans strategy and planning; creative development and production; testing, analytics, and reporting; as well as execution. This role has the opportunity to grow into owning all of quantitative marketing.

What You’ll Do

  • Develop email and text messaging marketing strategies - based on appropriate customer and lifecycle segmentations - to support our key business priorities; namely to drive CLV via customer acquisition, purchase conversion, repeat rate.
  • Partner with creative team to develop high-performing, brand-enhancing email campaigns: write creative briefs; provide creative feedback based on prior performance.
  • Manage campaign execution including customer segmentation, testing protocol, and technical execution. Build audiences & refine HTML to launch email campaigns using MailChimp and text messaging campaigns.
  • Analyze campaign performance, including engagement and sales metrics, and leverage learnings to inform campaign planning and optimization.
  • Build email and text messaging testing roadmap and drive test execution to enable continual optimization of campaigns.
  • Opportunity to grow into leading all of quantitative marketing, including CRM and acquisition.

What We'd Like to See in You

  • Minimum 4 years experience including relevant email marketing, CRM, or other digital marketing strategy/execution experience.
  • Proven ability to develop strategy AND execute day-to-day tactics.
  • Ability to operate effectively in an entrepreneurial and dynamic environment with ambitious schedules and plans. Self-starter with an ability to prioritize in a fast paced environment and meet changing deadlines and priorities.
  • Strong analytical and problem-solving skills, including ability to synthesize quantitative and qualitative data into actionable insights about the customer.
  • Top-notch project management skills with the ability to manage multiple tasks involving cross-functional partners. Outstanding follow-up, organization, and time management skills.
  • Highly detail-oriented, with ability to multi-task while executing flawlessly.
  • Excellent written and verbal communication skills.
  • Excited to work in a collaborative team environment.
  • Bachelor’s degree.

Why Join Us

  • We believe that tech will reinvent fashion. The human desire for clothes that make you feel great has always been there. Now, we can use tools and data to give clients deeply personalized service.
  • We believe that we are building a really big company. The $350BN US fashion industry is ripe for disruption. And, we believe that a new way to shop will take a huge part of that spend. We backed this up by being generous with equity. We want our success to be your success.
  • We are passionate about making our customers happy (both clients and stylists).
  • We are committed to each team member’s personal growth. We will give you hard, interesting projects that stretch you. We encourage autonomy and accountability. Your contributions make a big difference.
  • We are committed to everyone’s voice being heard regardless of function or level. We are committed to transparency of information and feedback.
  • We are committed to enjoying the folks we work with. We are a deeply passionate and committed team. We are genuinely happy to be at work each day.
  • We believe in diversity. We celebrate each other’s individuality and unique skill sets.
  • Learn about cold shoulder, statement pieces, and ombre.
  • Be exposed to strange analogies.

Please apply via our JobScore page.

Customer Service Associate (Remote)

Join Our Team!

We are committed to improving the lives of our clients and to providing amazing opportunities for our team members. Are you looking for the chance to help people and be part of something big? We'd love to get to know you!

Who We Are

Allume is an online styling service for busy professional women. We combine human connection and data science to provide a WOW experience that clients can’t get other places. Our team is passionate about making clients happy, supporting each other, and building an iconic brand. We are backed by True Ventures and GGV Capital and based in Menlo Park, CA. We are growing fast and looking for amazing folks to join us!

Customer Service Associate

We're looking for an enthusiastic, fashion-loving, detail-oriented Customer Service Associate to support our customer communications. Our ideal candidate is analytical with great follow-through, customer-focused with passion for helping people, and an entrepreneurial thinker who is always coming up with ways to improve things.

We work in an open environment and need you to be able to think big picture while handling the day to day workload. We all make changes to improve the business, and we all work as a team.

This position would start immediately.

Key Responsibilities

  • Resolve inbound customer contacts via email, text, and social platforms
  • Identify customer issues and provide proactive solutions
  • Communicate with our customers in a clear, concise, and positive tone
  • Provide above and beyond service to every customer you interact with
  • Stay up to date on internal process and policies
  • Balance efficiency and speed with high level of service
  • Work with Customer Service Manager to ensure proper service is being delivered
  • Manage ordering throughput for clients — oversee successful throughput of client orders for clients across various retailers and communicate status updates.

Technical Requirements

  • Personal computer
  • High-speed broadband Internet connectivity of no less than 10Mbps down / 3.0 Mbps up
  • Quiet workspace

Requirements

  • Customer obsessed and super friendly
  • Tech savvy
  • Ability to work remotely (must have reliable, high speed internet access)
  • Laptop or desktop
  • Interested in fashion
  • Detail oriented — You pride yourself on carefully tracking all details, always following through, and not making mistakes. You like using Excel and Google Sheets. You like looking at a bunch of data and figuring out what it's telling you.
  • Process-oriented — You like creating lightweight processes, learning from them, and figuring out how to improve next time.
  • An entrepreneurial spirit. You like a challenge. You are ready to jump in, try, and learn. You are focused on making the business successful. You are focused on growing your own career.
  • 2+ years of retail or customer service experience
  • 1 year of E-commerce customer service experience (preferred)
  • Open availability through the holidays until 1/12/18
  • Ability to work 25 - 40 hours per week
  • Ability to work evenings and weekends is required

To apply contact [email protected].